Privacy Policy

1. Who we are

Pathways is operated by Pathways AI Pty Ltd ("we", "us"). We provide clinical decision support software to Australian healthcare providers. This policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What we collect

• Patient information — provided by treating clinicians and by patients through the Socrates Pre-Op assessment: health history, medications, and related clinical information. This is collected on behalf of, and under the direction of, the treating healthcare provider.
• Account information — names, work emails and roles of clinical and administrative users.
• Usage information — audit logs of actions taken in the platform, retained as part of the clinical record.

3. How we use it

Patient information is used solely to deliver the clinical decision support services requested by the treating provider: conducting assessments, generating risk profiles, and maintaining audit records. We do not sell personal information. We do not use patient information to train models. No personally identifying information is sent to model providers.

4. Where it lives

All data is hosted in AWS Sydney (ap-southeast-2). Patient information is not transferred outside Australia. Data is encrypted in transit and at rest.

5. Retention and access

Clinical records are retained per the treating provider's obligations and applicable health records legislation. Patients may request access to or correction of their information through their treating provider, or by contacting us at privacy@getpathways.ai.

6. Contact

Questions or complaints: privacy@getpathways.ai. You may also contact the Office of the Australian Information Commissioner (oaic.gov.au).